Track your order
Enter your order number and the email you used at checkout. Your order number is in your confirmation email — it looks like #1042.
What the statuses mean
| Pending payment | We have your order but payment has not cleared yet. |
| Processing | Payment received. We are preparing your parcel and booking dispatch. |
| On hold | Something needs checking — usually stock or an address detail. We will email you. |
| Completed | Dispatched. Your tracking number was emailed to you. |
| Cancelled | The order was cancelled. Any payment taken is refunded. |
| Refunded | A refund has been issued back to your original payment method. |
Honest shipping expectations
Standard tracked delivery takes 5–12 business days after dispatch. Orders are dispatched within 48 hours (Monday–Saturday).
Tracking information can take 48–72 hours to start updating after you receive your tracking number. That gap is normal — it means the parcel is in transit but has not hit a scan point yet. It does not mean your parcel is lost.
If tracking has not moved in 7 days
Email orders@slimglowshop.com with your order number. A human replies within 24 hours (one business day).
No order number?
If you created an account at checkout, every order is listed under Account & Orders. If you checked out as a guest, search your inbox for “SlimGlowShop order” — including your spam folder. Still stuck? Email orders@slimglowshop.com from the address you ordered with and we will find it.
Returns
We offer a 30-night guarantee. To start a return, email returns@slimglowshop.com with your order number. Full terms are on our Refund & Return Policy page.