Privacy Policy
What we collect
Order details (name, shipping address, email, items purchased), payment confirmation from our payment processors (we never see or store full card numbers), support conversations, and basic site analytics (pages viewed, device type).
How we use it
To fulfill and deliver your order, send order and tracking emails, answer support requests, and improve the store. We send marketing email only if you opt in, and every email has a working one-click unsubscribe.
Who we share it with
Only the partners required to serve you: payment processors, our fulfillment and shipping partners (who receive your name and address to deliver the parcel), and our email provider. We never sell or rent personal data to anyone.
Cookies & analytics
We use essential cookies for the cart and checkout, and privacy-respecting analytics to understand which pages help customers. Advertising cookies are used only with your consent where required by law.
AI shopping assistant
Messages you send to our chat assistant are processed by an AI provider to generate replies and are not used to identify you. Don’t share payment details in chat — we’ll never ask for them there.
Your rights
Depending on where you live (GDPR, UK GDPR, CCPA and similar), you can request access, correction, deletion, or export of your personal data. Email privacy requests to support@slimglowshop.com — we respond within 30 days, usually much faster.